This is the privacy policy of Yorkshire Property Buyers. In this document, "we", "our", or "us" refer to Yorkshire Property Buyers, part of the Bettermove group. Yorkshire Property Buyers and Bettermove are trading styles of Blootek Ventures Limited, a company registered in the United Kingdom under company number 11833187. Our registered address is 20-22 Bridge End, Leeds, LS1 4DJ. We are registered as a data controller with the Information Commissioner's Office under registration number ZA538699.
This is a notice to inform you of our policy about all information that we record about you. It sets out the conditions under which we may process any information that we collect from you, or that you provide to us. It covers information that could identify you ("personal information") and information that could not. In the context of the law and this notice, "process" means collect, store, transfer, use or otherwise act on information.
We take seriously the protection of your privacy and confidentiality. We understand that all visitors to our website are entitled to know that their personal data will not be used for any purpose unintended by them, and will not accidentally fall into the hands of a third party.
Our policy complies with UK law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Except as set out below, we do not share, sell, or disclose to a third party any information collected through our website.
The law requires us to determine under which of six defined bases we process different categories of your personal information, and to notify you of the basis for each category. If a basis on which we process your personal information is no longer relevant, we shall immediately stop processing your data. If the basis changes then, if required by law, we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.
When you request a cash offer, agree a sale with us, or otherwise agree to our terms and conditions, a contract is formed between you and us. In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal information. We may use it to verify your identity for security purposes, provide you with our services, and provide you with suggestions and advice on our services. We process this information on the basis that a contract exists between us, or that you have requested we use the information before we enter into a legal contract. We shall continue to process this information until the contract between us ends or is terminated by either party.
Where there is no contractual relationship between us, for example when you browse our website or ask us for more information about our services, you may provide your consent to us to process information that may be personal information. Wherever possible, we aim to obtain your explicit consent, for example by asking you to agree to our use of cookies or to be contacted about your offer. We continue to process your information on this basis until you withdraw your consent or it can reasonably be assumed that your consent no longer exists. You may withdraw your consent at any time by emailing Hello@yorkshirepropertybuyers.co.uk.
We may process information on the basis that there is a legitimate interest, either to you or to us, in doing so. Where we process your information on this basis, we do so after careful consideration of whether the same objective could be achieved through other means, whether processing might cause you harm, and whether you would expect us to process your data and consider it reasonable. Examples include record keeping for the proper administration of our business, responding to unsolicited communication to which we believe you would expect a response, protecting the legal rights of any party, and protecting your interests where we believe we have a duty to do so.
Sometimes we must process your information in order to comply with a statutory obligation, for example anti-money-laundering checks required when buying property, or providing information to legal authorities if they have proper authorisation such as a search warrant or court order.
Requesting an offer or contacting us. When you contact us through our website or by email, we collect the data you have given us in order to reply with the information you need, including your cash offer. We record your request and our reply in order to increase the efficiency of our business. We keep personally identifiable information associated with your message, such as your name, phone number and email address, so as to be able to track our communications with you and provide a high-quality service. We may call you, email you or message you about our services in connection with your enquiry.
Complaining. When we receive a complaint, we record all the information you have given us and use it to resolve your complaint. If your complaint reasonably requires us to contact another person, we may share some of the information contained in your complaint with them; we do this as infrequently as possible.
Cookies. Our website uses cookies. Full details of what we use and how to control them are in our cookie policy. When you first visit our website, we ask whether you wish us to use cookies. If you choose not to accept them, we shall not use them for your visit except to record that you have not consented to their use for any other purpose.
Browsing activity. Requests by your web browser to our servers for web pages and other content are recorded. We record information such as your geographical location, your internet service provider and your IP address, along with information about the software you are using to browse, such as device type and screen resolution. We use this information in aggregate to assess the popularity of pages and how we perform in providing content to you.
Re-marketing. Re-marketing involves placing a cookie on your computer when you browse our website in order to serve you an advert for our services when you visit another website. We may use third parties, such as Meta and Google, to provide re-marketing services from time to time. If you have consented to our use of cookies, you may see advertisements for our services on other websites.
Access. To obtain a copy of any personal information we hold about you, send a request to Hello@yorkshirepropertybuyers.co.uk. After receiving the request, we will tell you when we expect to provide you with the information.
Removal. If you wish us to remove personally identifiable information, contact us at the same address. This may limit the service we can provide to you.
Verification. When we receive any request to access, edit or delete personal identifiable information, we shall first take reasonable steps to verify your identity before acting. This is important to safeguard your information.
Use of site by children. We do not provide services for purchase by children, nor do we market to children. If you are under 18, you may use our website only with consent from a parent or guardian.
Encryption. We use SSL certificates to verify our identity to your browser and to encrypt any data you give us. Look for the padlock symbol in your browser's address bar.
Retention. Except as otherwise mentioned in this policy, we keep your personal information only for as long as required by us to provide you with the services you have requested, to comply with other law including the period demanded by tax authorities, or to support a claim or defence in court.
How you can complain. If you are not happy with our privacy policy or have any complaint, tell us by email at Hello@yorkshirepropertybuyers.co.uk. If you are in any way dissatisfied about how we process your personal information, you have a right to lodge a complaint with the Information Commissioner's Office at ico.org.uk/concerns.
Review of this policy. We may update this privacy policy from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website. If you have any question regarding our privacy policy, please contact us.
™